1. Refund Eligibility and Request Timeline

  • Request Period: Refund requests must be initiated by contacting us within 2 calendar days of the delivery/receipt date of the product. Requests made outside this window will not be entertained.

  • Product Condition: For a return/refund to be approved, the product must be:

    • Unused and undamaged.

    • In the original, resalable condition.

    • Returned with all original packaging, tags, manuals, and accessories.

    • Accompanied by valid proof of purchase (original invoice or bill).


2. Non-Refundable Items

The following items are exempt from refunds:

  • Digital products or services.

  • Gift cards.

  • Products damaged due to misuse or improper handling by the customer.


3. Return Process

  1. Initiate Request: Contact us via email or phone with your order number and reason for the refund request.

  2. Wait for Approval: Do not ship the product until you receive written approval from Harkut.

  3. Ship the Product: Upon approval, securely package the product and ship it to the return address provided below. The cost of return shipping is typically borne by the customer, unless the return is due to a defect or error on our part.


4. Refund Processing

  • Inspection: Once the returned item is received, it will be inspected for compliance with the eligibility criteria.

  • Processing Timeline: If approved, the refund will be processed within up to 7 working days after the date of approval.

  • Refund Method: The refund will be credited back to the original method of payment. Please note that your bank or payment provider may take additional time (5-10 working days) to post the credit to your account.


5. Contact and Return Address

For refund assistance or to initiate a request, please contact:

  • Email: hello@harkut.in

  • Phone: 7902002002

  • Return Address: Harkut Electronics In front of 38 BN PAC 2nd Gate Ramghat Road Aligarh – 202002, Uttar Pradesh, Bharat